||[Sep. 22nd, 2009|03:58 pm]
THIS SELLER IS THE WORST EVER. DO NOT BUY FROM HER IF SHE OPENS UP SHOP SOMEWHERE ELSE.--------------------------
She promised me an exchange and a shipping refund. So I gave her a chance and sent it back to her. She has not responded to ANY of my emails, and when I added her on Facebook to ask her why she hasn't contacted me, she removed me. Unprofessional, why would you want to piss off a customer? If she thinks I'll take this quietly she has another thing coming. You made a mistake, admit it and settle things with your customer!!! If she ever sets up an online shop again I will bother her until she realizes the past will haunt you. >:(
Well this thought me never to email firstname.lastname@example.org ever again.. first response I got back, the replier didn't even READ my email. Then the 2nd response was like ohh each seller has their own policies about returns and etc.
I bought a necklace from SteamSociety on 08/19 and after like 3 weeks I got it. I noticed the seller shipped out the item a week after I paid (when her policies state that she ships out items within 48 hours)
That's not all.
The necklace I received DOES NOT LOOK like the one in the photos, it's similar, but the pendant was glued on the wrong side, glued sloppily (uneven) and visibly noticeable. The chain is completely different, a super bulky chunky chain instead of a slim one, and the clasp is some gigantic lobster clasp for like bags.
I've contacted the seller 3 times and no response. 2 times through Etsy and 1 time through email -- nothing. I'm being patient because she CLAIMS to have gotten stomach flu (but wtf she's still listing NEW items -- not relisting items -- but NEW ones everyday)
I'm a seller too and if I was sick, I would not be listing new items -- hell I'd put my shop on vacation mode so that I don't get behind on orders.
Other buyers are having issues with her too, some of them never received their items, and also no response for over a month.
She should be catching up and fixing problems with past buyers instead of ignoring them and trying to get new buyers.
My boyfriend ordered this necklace from her: http://www.etsy.com/view_listing.php?listing_id=29763980
a month ago and she replied once saying she was sick and that she would send it right away. He expected this to be here well before my birthday which is today and we are both so disappointed. I checked her feedback and she now has a lot of negative feedback saying the same thing you are saying basically. I also cannot believe she is relisting NEW items!!! The nerve, when she hasn't shipped out a dozen of her orders!!!
I was patient too because I'm also a seller on etsy so I know what its like to be behind but she could atleast respond to her inquiries. He emailed her again a couple of weeks after her last response and has heard nothing from her. It sucks because her items look great in pictures and they aren't exactly cheap and I sure hope he atleast gets a refund if she's not going to send anything.
has he applied for a paypal refund dispute? if not he should do it before the 45 days are up :(
I'm glad I at least got an item, at the very least I can try to take it apart and remake it to look like what it should look like.
Oh I didn't know paypal had a 45day limit. I emailed her and I'm gonna wait a few days for a response and then file a dispute. That's ashame, you shouldn't have to take something apart that you paid money for :(
No response, as I expected so I've started the claim process today. It looks like she has a ton more negative feedback and has taken all 100 + items for sale off of her etsy shop! I wonder if she's actually going to ship all of those items or just take the money and run. I am so disappointed that she won't even respond to email!!
2011-02-03 06:48 pm (UTC)
Dont ever buy from ADORNANDCHERISH on Etsy!
I had the same problem! I received a ring that wasn't at all like the one I purchased. AdornandCherish agreed to a refund, took the ring back and won't refund the 75$ I paid for it.
She has kept BOTH ring and money.
Also, she got my negative feedback removed! Etsy is not a help. I think I'm not going to shop there any more.