| Don't buy from Etsy Seller Ringsalad! |
[May. 27th, 2010|10:23 pm]
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I ordered some pajamas and matching doll shirt for my daughter's birthday from Etsy seller Ringsalad. I had ordered from her before, so was totally surprised when the items didn't show up at first. I had to email her twice over the next month and a half. She always promised that she would get it out, until the second email, where she claimed that she didn't have the item I bought, but would send a similar pair of pajamas and doll shirt. What I received were a girl's shirt with a matching doll shirt, and a doll dress of less than stellar quality. I told her that they weren't exactly what I was expecting, but that they would do ok, and I would keep them for my daughter.
I left an appropriately NEUTRAL feedback stating exactly these points - that it was late, different, not exactly what I wanted, but I would keep it since my daughter liked it.
She totally flew off the handle and started harassing and abusing me, first by leaving negative feedback that was only halfway the truth. I countered back that I was completely fair and honest with the issue with her - it WAS late, it WAS different, and I was only OK with it, not thrilled.
She continued to berate me over the feedback I left her, acting as if I left her NEGATIVE - and I triple-checked - it was NEUTRAL, and said if I didn't like it, I could have sent it back for a full refund, or she could have given me a partial refund and let me keep the goods, but that I didn't give her that option and "hatefully" left her the feedback. I countered that if she would remove the negative feedback she left me, I would remove the neutral feedback (I was feeling pretty bullied by now). She refused, saying I needed to clear the neutral feedback first before she would be allowed to clear hers.
Finally I was fed up with it and said I would send the items back and take my full refund. I asked for her address again, as I didn't have the packaging anymore. At this point, she stopped answering my convos. I got her address off the PayPal account, and asked her to confirm it. She did not respond. I told her I was returning the items, and wanted a PayPal refund.
I shipped the items back to her with delivery confirmation. Upon delivery, she refunded me part of the amount, but not the full amount (she left off the shipping cost I originally paid, after saying she would pay me back that.) I have tried to file a dispute with PayPal, but they really don't care if the reason you send it back is because it ISN'T RIGHT.
I asked her to refund the rest of the amount that she owes me, and informed her that I have recontacted PayPal and forwarded the convo to Etsy. She now has blown me off, refused to do anything else, and accused me of harassment, essentially accusing me of false threats since PayPal nor Etsy have contacted her about this case.
At this point, I am not going to contact her any more, to prevent her from having any ammunition to accuse me of harassment with. But she well and truly bullied and screwed me over, and I couldn't let it slide without trying to warn people.
It is so sad that there are people out there like this - so difficult and hateful, especially when I had been polite and patient for so very long! |
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| Comments: |
If it helps, the fact that you left her a neutral and she responded with a negative makes her look really bad, IMO...
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