"Which means she lied that anything was shipped the Monday before thanksgiving... She responds to emails that she feels threatened by or when you mention bad feedback. No response to nice emails with simple questions about where your items are."
Amazing. The EXACT same thing happened to me. The October ordering, the ignoring until I reported her for non-delivery, I even got an e-mail with the USPS tracking number, just *after* Thanksgiving, but it never updated. I've been begging her to respond to me, but I finally had to leave negative feedback, and disputed with my credit card company. My patience absolutely ran out.
I unfortunately couldn't dispute the sale because I paid with paypal and my 45 days were up and I used my bank account to pay :( Did you get your money back or did you finally get your stuff?
It's currently in "dispute" mode with my credit card company - since it's been almost 80 days, I don't know how the process works exactly, since I've never had to dispute a charge before. I definitely have not received my order... it just kills me - if she had just been honest and said "I don't have what you ordered anymore, can I send you a similar replacement?", I probably would have been fine with it. Obviously we know that she still has beads/jewelry makings. But I feel like just because she is having difficulties, she felt like she deserved my $40+, which is not cool.
I don't understand why all of a sudden honest has flown out the window with her. I can't even remember how many time I bought from her in the past and everything went smoothly. I agree that if she didn't have what i ordered she could have offered something else or HEY! a REFUND. This holding my money (and items) hostage for months is really inexcusable.
Is there any way for me to send you a private message? I tried to send one to your lj account but it seems to be disabled. I wanted to ask you something that shouldn't be posted here.
There, I think I got it changed - or feel free to send to email@example.com
Same story here, except that I ordered in fucking EARLY SEPTEMBER. And, in late October, I even gave her the opportunity to bring along my jewelry item in person when I had to see her face to face for another reason, but she "forgot" to bring my jewelry then too.
Same exact story though. I ordered stuff, then girlpirate swore up and down that she had shipped my item several times, but refused to ever provide me with tracking info, then she said my package was in Arizona (um, excuse me, but we both live in Washington in cities about 20 minutes apart, so how is my package in Arizona, and WHERE IS THE TRACKING INFO that I have been demanding??) Then she took to just outright ignoring me. No response at all, time and time again, no matter how I tried contacting her. Finally I stopped being sweet and polite, and, like jooolz, suddenly heard from her in three seconds flat. She was very butthurt. As if I am somehow in the wrong here.
Well let's see, it's going on four months, and she has my money, and I have no jewelry, and she ignores me for weeks at a time (and then claims she HAS been emailing me, but that I just never got her emails--huh, kind of like I never got the jewelry she swore she "already" sent out multiple times. Funny, that). So who exactly is the bad guy here?
Early September?! Holy Moses. Yeah, I was assuming all the people she knew IRL were getting their jewelry. It's pretty clear who the bad guy is. I hope my dispute works, because I absolutely want to be done with this, and will definitely NOT be ordering from her again, no matter how much of a discount she says I will get, or how much free stuff she claims will be included. Not worth the stress.
Sorry for the late response, as this thread is a few days old.
But if this were the Etsy forums, your post would be about the time when other sellers would be posting "Rip Off Sale! Use Coupon Code XXXXYYYZZZ"
I don't know why it struck me as funny, because a seller ripping off a customer is so NOT funny, but I hope it will make you laugh more than it will annoy you.
How was she going to ship it out on a Sunday?
I did get all of my things from her as you know, but It took leaving bad feedback and starting the paypal dispute process which she clearly couldn't win. I'd have felt better about the whole thing if she hadn't gone on vacation to Vegas in the middle of my transaction, then claimed that other personal issues were the problem.
Of course looking back at her feedback and the previous sales it looks like there is an average 2 month turn around between when someone places an order and when they leave feedback. I think thats indicative of how long it takes her to ship.
First and foremost, I hope I never end up in an entry here.
Second, I also purchased from girlpirate in November, when news of her kitty's illness made it's way to my f-list. I sent whatever I had left in my Paypal account, then made a purchase from her shop and linked it through my shop's FB fan page to help bring in more sales and money her way.
I didn't think much of the purchase for a while after that - we had in-person shows to go to, holiday orders and the general holiday craziness to attend to, but about a month after ordering and realizing that I'd heard NOTHING about my item, I sent girlpirate a convo to ask for an ETA on the item I'd purchased. No answer. A week later, I sent another convo. No answer. An email. No answer. So I finally took the only steps left to me - a negative feedback on Etsy and the filing of a non-received item thorough Etsy.
At this point, I'm considering the amount I spent on the item as just another donation to her cat's care. I would have been fine with waiting if the seller was having problems, but some kind of update would have solved the issue. I feel like she left me no choice but to haul out the nuclear option to get her attention. As of this writing, there's been no update.
Edited at 2011-01-03 09:49 pm (UTC)
I also sent her cats a donation. Not when the kitties were sick but previously when she was having monetary issues. I sent her cats a few months of flea medication because she was unable to afford it.
I got a response a few days ago saying that I'd have a refund of my money by January 7th. I am however not holding my breath. I'm considering a small claims case against her. I don't really want to take that course of action because it's going to be a bunch of paper work and it will end up costing her a lot more than the $47.50 I spent (if I win). BUT to prove a point I might just have to. I don't understand why it's so hard to communicate with her and why it's taking so long. For someone wanting to preserve her business integrity she sure isn't doing a very good job.
I wanted to post this email because things got heated between girlpirate and myself and I just want to point out that I'm the "mean and vile" person because i'm demanding my items or money from her. I thought it was unnecessary of her to throw in the party about giving away the jewelery that i ordered and paid for.
Dear kind and wonderful soul,
I had already planned on giving you the refund. The money was moved from my bank to Paypal this morning, and should be available by the middle of the week. I couldn't stomach the thought of anymore contact with someone so vile and mean, so I simply planned to do the refund. I didn't say anything yet, because my friends and I were running a betting pool on when you would send more hate mail (I would have written you at 11:59, however!) Glenn won. Which is great, because he can really use the cash.
I find the way you like to twist things to be argumentative and obnoxious kind of amusing. But it makes you seem kind of dim and immature. 24 hour post office? Really? It's called Paypal shipping. I can ship any time I please if funds are available.
There is no need to reply to this e-mail. I have been trying my best to rid my life of poison and negativity, so I will hopefully and happily never heard from you again. I desire no further contact. As soon as the money comes available, I will issue the refund. I will be giving away the jewelry - and all the extra goodies I had made you for being "so kind and patient" (as I wrote in the card I was also sending) - on my journal. Which will be fun and a great way to turn your negative energy into a positive. :)
I would wish you the best, but sorry honey, I just don't feel that way. You're simply mean and nasty and I'm done fretting over people of your sort.
-girlpirate (she signed with her name but i'd like to keep that private)
Wow. I wouldn't send an email like that even if I was so angry with a customer I could spit nails. (and I've been there a time or two!)
I guess I'll just wait and see how things play out. At this point, I've written off the pendant, I bought it more to help her kitty than a real burning desire for the piece itself. I can make one for myself if I remember to add the kitty bead to my next supplies order or if I find one at the next bead show I go to.
It was more the principle of it the thing. And the feeling that I'd set my friends up to be ripped off after stating it was one of my rare cases when I believed a person was exactly who they said they were on the internet and I wanted to help her out.
I could post all of our correspondence and it would be obvious that I kept my cool for a LONG freaking time before I unleashed. And even when I did unleash it was not selfish,vile,horrid (And whatever other words she use). I paid her money in good faith and expected my items. She's actually stooped even lower telling me to get a job (i'm a stay at home mom), telling me to get off my computer and go tend to my family (She stole money from my family so god knows i'm going to fight for it).
Oh yes and I also thought that she was who she claimed to be and I really cared for the issues she was having and wanted to help. But hey, obviously something is going on and we are all the suckers who were being nice and trying to help.
Is there actually a place on etsy to post about sellers ripping people off?
I don't think so. "Calling out" and all that. I think the only thing you might be able to do is send an email to firstname.lastname@example.org. I don't know if they'll answer you, but that, and the item not delivered report are the only things I can think to do once your 45-day Paypal limit has passed.
I'm normally pretty cynical. It's the easiest thing in the world to put a tale of woe out on the internet. I've whored my hands and craft supplies out a few times to pay my emergency vet bills, and people by and large have been generous and kind. But I always, ALWAYS delivered on what I sold. My Etsy shop got its start because my husband had lost his job in the automotive industry, and his pay will be a long time in recovering now that he's working again. The kindness of strangers means a hell of a lot to me. So, when I believe in someone, and try to help, I tend to take it personally when I've been had.
Edited at 2011-01-04 03:01 am (UTC)
I am normally pretty cynical too. I just figured being in contact with her as long as I have that she was telling the truth. I am obviously a sucker for a good sob story.
Holy cow what an email! idk, from what I can see you have been way beyond patient and kind about this situation so besides her not following through with her side of the contract she tries to manipulate you into guilt about it too? Who's the immature one here?
I would never ever buy from this seller after seeing what you all have had to put up with! Sorry you all have had to deal with this and I hope you guys can all get your money or goods soon. :(
Wow took her long enough on the refund.
I don't think she can cancel the feedback, I think she is just pulling at straws.
She's got so much bad feedback now, I don't think a it would make a difference anyway. (Btw, I found it really interesting how many of the items listed with bad feedback were duplicates. Like she had sold multiple copies of particular items)
Well...I sell multiple copies of items too, but the important bit is that if you buy an XYZ necklace, I'm going to SEND you an XYZ necklace in the the time stated in my policies if not before.
I still can't get over the "This cancels the negative feedback!" line in the refund email. The world doesn't work that way, darlin'. Not even if you hold your breath until you turn blue.
Edited at 2011-01-11 02:27 am (UTC)
I had the same problem with adornandcherish. I bought a ring for 75.00 and she made it too small, it wasn't the one in the picture. She agreed to a refund, accepted the returned ring, and now calls it a custom order and refuses to refund.
Any ideas what I can do?